Shipping Policy
Clear timing from payment confirmation to delivery.
1
Payment Confirmed
Your order enters fulfillment after payment is confirmed.
2
7 Business Days
Orders are processed and dispatched within 7 business days.
3
10–15 Business Days
Standard U.S. delivery usually takes 10–15 business days after dispatch.
Delivery information.
Delivery estimates begin after dispatch, not at checkout. Timing may vary due to carrier operations, destination, weather, customs, peak periods, or other events outside our control. We will send available tracking information to the email used at checkout.
Address accuracy: Please review your shipping address before submitting an order. Contact us as soon as possible if a correction is needed; we cannot guarantee changes once fulfillment has progressed.
Shipping questions or delivery issues.
If a package appears delayed, delivered but cannot be located, or arrives with visible damage, contact us with your order number and relevant photos or carrier details where available. We will review the issue and provide available next steps.
Official business information
Brand NameArdenvello™
Legal Company NameGuangzhou Duoyilian Apparel Co., Ltd.
OwnerZeng Wenxiao
Business AddressRoom 101, Unit A58, No. 520 Guangzhou Avenue North, Tianhe District, Guangzhou
Customer Support Emailservice@ardenvello.com
Customer Support Phone+86 181 6218 3350
Customer Service Hours8:00 AM – 10:00 PM Daily