Return eligibility.

To request a return, email service@ardenvello.com within 30 calendar days after you receive the order. Include your order number, the item(s) involved, the reason for the request, and photographs when an item is damaged, defective, or incorrect. Do not send an item back before receiving instructions.

• Items must be returned according to the instructions we provide.
• Items may be reviewed for condition and order verification before a refund is approved.
• Where permitted by law, original shipping costs, return shipping costs, or non-returnable items may be excluded from a refund; any applicable treatment will be explained during the request.

Refund timing.

If we agree that an item was damaged, defective, or sent in error, we will review the information provided and work with you on an appropriate resolution.